Feature · Integrated reporting
Your guests report an issue, you're notified instantly
A structured, traceable communication channel built directly into your digital welcome book, no phone call, no manual email.
Overview
The reporting feature lets your guests notify you directly of a problem or anomaly from the digital welcome book, without needing to call you or send an email manually. It is a structured, traceable communication channel attached to each welcome book.
Guest side
Submit a report
From the public welcome book, a REPORT section can be added to any page. This section displays a form accessible without authentication.
- 01
First name / Last name
Optional but useful to identify the person and personalise your response
- 02
Email
Optional, so you can follow up with the guest directly
- 03
Message / Comment
Required, limited to 5,000 characters, to describe the issue in detail
- 04
Attachment
Photo, video or document up to 50 MB, with a preview before sending
- 01
Validation and protection
The form performs both client-side and server-side validation. An IP-based protection system shields the endpoint from abuse.
- 02
Room contextualisation
If the welcome book is organised by rooms or spaces, the report is automatically linked to the relevant room, making diagnosis easier.
- 03
Visual confirmation
After submission, a visual confirmation is displayed and the form resets. If something goes wrong, a clear error message is shown.
Notifications
Automatic email notifications
As soon as a report is submitted, the welcome book owner can receive an automatic notification email, configurable from the notification preferences in their account.
- The guest's name and email, if provided
- The name of the welcome book
- The date and time of submission
- The full comment
- A direct link to the dashboard
The email is available in 6 languages: French, English, German, Spanish, Italian and Turkish. The language is automatically selected based on the owner's preferences.
Owner side
Manage all your reports from the dashboard
The Reports page centralises all reports received across all your welcome books.
| Adaptive view | Table on desktop, condensed cards on mobile |
|---|---|
| Search | By name, email, comment or room |
| Sorting | By date (newest to oldest, and reverse) or by email |
| Unseen indicator | New reports are marked as unseen until you open the page |
| Detailed view | Full modal with all information and a preview of the attached media |
| Archiving | Archive a handled report to hide it from the main list, with a dedicated filter |
| PDF export | Generate a PDF of the report with all its metadata in one click |
| Deletion | Permanently delete a report after confirmation |
Real-time
Real-time notification badge
The dashboard displays a red badge showing the number of unseen reports. This badge updates in real time when a guest submits a report from any tab or device, and disappears automatically as soon as you open the Reports page.
Other features
- Integrated shopAdditional revenue
- Direct bookingDirect revenue
- Online depositPeace of mind & protection
- Guidy AI AssistantGuest experience
- Automatic FAQTime saving
- PDF ExportPrint & Archive
- Built-in statisticsAudience analytics
- Synced calendarStay management
- Integrated checklistTask traceability
- Integrated inventoryProperty protection
A direct, friction-free communication channel built into your welcome book.
Enable the reporting section today and never miss an issue again.