Feature · Integrated shop
Turn your welcome book into a real revenue stream
The integrated shop: sell services directly to your guests, without friction.
A new era of digital hospitality
Welcome to a new era of digital hospitality. With the Shop section of your digital welcome book, you no longer just inform your guests — you create a seamless shopping experience, right where they already are.
Your guest opens the welcome book on their smartphone. Within seconds, they see you offer in-room breakfast delivery, an extra cleaning service, or bike rental. They pick what they want, place their order and pay online — without switching apps, without calling you, without leaving the page.
That is exactly what the integrated shop enables: offering value-added services without leaving the welcome book.
How it works
A 3-step shopping experience, designed for your guests
- 01
The product catalogue
Set up your products in a few clicks: photo, name, description, price, preparation time. Toggle them visible or hidden by season or availability.
- 02
Cart and order
The guest builds their order, adds a personal note, and chooses to pay online. A confirmation email is automatically sent with their order reference.
- 03
Real-time tracking
Your guest can track their order directly from the welcome book. You update each item's status (Preparing, Ready, Delivered) and they are notified by email at every step.
Payments
Collect directly, with no middleman
The shop is connected to Stripe via Stripe Connect: every payment lands directly in your bank account, bypassing the platform entirely. No delays, no hidden fees on funds.
- 01
Direct payout to your account
Via Stripe Connect, every payment lands directly in your bank account with no intermediary or payout delay.
- 02
Secure online payment
Guests pay directly via Stripe at checkout. Secure, instant, and hands-free for you.
- 03
Refunds in one click
Cancellation or order error? Issue a partial or full refund directly from your dashboard, without contacting support.
Centralised management
Manage everything from a centralised dashboard
Your order management interface brings together all sales from all your welcome books in one place. Filter by status, guest, or property.
- 01
All your orders in one place
All sales from all your welcome books in a single interface. Filter by status, guest or property.
- 02
Exports and reports
Archive processed orders and export PDF reports to keep a clear view of your activity.
- 03
Automatic translation
Your guests speak different languages? Your products automatically benefit from the platform's translation infrastructure.
No separate shop to manage
No third-party app, no external link to distribute. Your products are an integral part of the welcome book, just like the Wi-Fi code or check-in instructions.
- Per-property catalogue, fully customisable
- Automatic translation in your guest's language
- One single access to manage all your welcome books
In summary: what you gain
The integrated shop turns every stay into a commercial opportunity.
Before
With the integrated shop
Guests call to request services
They order autonomously, 24/7
Manual bank transfer payments
Secure online payment via Stripe
Order tracking via WhatsApp messages
Centralised dashboard + automatic email notifications
Catalogue on a loose sheet or PDF
Live catalogue, updated in real time
Other features
- Direct bookingDirect revenue
- Online depositPeace of mind & protection
- Guidy AI AssistantGuest experience
- Automatic FAQTime saving
- PDF ExportPrint & Archive
- Built-in statisticsAudience analytics
- Synced calendarStay management
- Integrated checklistTask traceability
- Integrated inventoryProperty protection
- Integrated reportingDirect communication
The shop means more revenue, less friction, and an even more memorable stay.
Add your first shop section to your welcome book today.